MKD Electric, LLC

Looking for more than just a job? MKD Electric offers careers. Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company. 

For over twenty years, we have designed, built, installed, and maintained our clients’ systems, projects, and facilities with a wide range of service offerings.  We focus on safety, value, and quality as well as building and maintaining lasting relationships with a variety of national clients in renewables, data centers, oil and gas, food and beverage, manufacturing, chemical, and pharmaceutical fields. Quickly moving into other industries, we are a fast-paced and agile company looking for a best-in-class Help-Desk Technician willing to roll up their sleeves and exude a passion for the field.

MKD Electric is seeking an experienced Temp-to-hire Help-Desk Technician. As part of this role…

The Help Desk Technician is part of a team of IT Professionals who provides in-house technical PC hardware and software support including answering queries on basic technical issues and offer advice to solve them. The Help Desk Technician will work with a variety of IT hardware, software, electronic communication systems, equipment and systems including desktops, laptops, network connectivity, and Windows software. The ideal candidate must have good technical knowledge and must be able to communicate effectively to understand the problem and explain the solution.  

What you will do…

• Maintain ticketing system for prioritizing tasks
• Assist team members with PCs, servers, networks, printers, software, and phones
• Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems
• Setup new users in our systems
• Remove/disable system access for departing employees
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Escalate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools

What you will need to succeed…

• PC hardware and software experience
• 1-3 years experience with proven desktop support, or related role
• Demonstrate strong analytical, trouble shooting and decision-making ability
• Possess excellent organizational with the ability to multi-task and prioritize workload being mindful of deadlines
• Ability to lift up to 50 pounds, squat, crawl, and use a ladder
• Possess certifications in Microsoft or Cisco technologies preferred

Physical demands…

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift to 20-30 pounds independently; lifting from knee to shoulder heights; other lifting required from various levels
•         Must be able to remain stationary position for extended periods of time, prolonged periods sitting at a desk and working on a computer

What you’ll love about us… 

MKD employees are the company’s greatest assets. To ensure employees are living life to the fullest we offer a wide range of benefits to ensure a well-balanced and healthy lifestyle in the office and at home. From mental wellbeing, physical health, and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting all of the moments that matter. Along with flexible vacation, and parental leave, we prioritize initiatives that support the growth, development, and happiness of our people.

• Eligibility to Medical, Dental, and Vision benefits and 401K with company match
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career growth & development

This role is not eligible for visa sponsorship.

MKD Electric is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. MKD Electric also prohibits harassment of applicants or employees based upon any of these protected categories.

Please note this job description a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.